תיאור המשרה
Provide Technical Support via chat, phone and email to customers and partners
Provide assistance with configuration, troubleshooting and best practices to customers and partners
Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues
דרישות התפקיד
Excellent written and verbal English communication skills
Required experience with TCP/IP
Experience in Routing & Switching (OSPF / BGP / VLAN)
Experience with Security (IPSEC / SSL-VPN / NAT )
Experience with Cisco, Fortinet products a plus
Experience with Authentication Protocols (Radius / TACACS) a plus
Former support experience in an IT/Security company a plus
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
Technical Support Engineer
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