תיאור המשרה
Providing remote Tier 3 support for our embedded information security solutions to ensure exceptional service delivery to our valued customers.
Identifying and efficiently resolving technical issues with a high level of professionalism, ensuring optimal client satisfaction.
Collaborating closely with the IT and information security teams of our clients, fostering strong working relationships, and meeting their specific needs.
Acquiring an in-depth understanding of security solutions from various manufacturers, enabling you to offer specialized expertise and guidance to customers.
דרישות התפקיד
1-2 years of relevant experience in System/IT.
Excellent interpersonal and communication skills, enabling effective interactions with clients and internal teams.
Strong analytical and problem-solving skills.
Prior experience in customer service, demonstrating your ability to provide top-notch support and build positive relationships.
The ability to perform well under pressure and meet demanding deadlines, ensuring seamless support even during challenging situations.
English skills both written and verbal.
Experience working in a large organization - Advantage.
Support Engineer
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היקף משרה
מלאה
מודל עבודה
עבודה מהמשרד
תחום
מחשבים ורשתות