Systems Implementation: Oversee the implementation, maintenance and development of IGS systems to ensure optimal functionality and performance.
Support Quality Standards: Establish and maintain internal support quality standards for IGS management and consultants, ensuring consistency and excellence in service delivery.
Collaboration with Internal Departments: Collaborate with internal Check Point departments on various needs, including facilitating the onboarding of new systems, organizing training sessions, creating SKUs, building budgets, and coordinating giveaways.
Customer and Partner Support: Provide support to Check Point partners and IGS customers, addressing inquiries, issuing certificates, and ensuring a seamless support experience.