Manage the end-to-end billing cycle, including invoice generation in NS, distribution, and reconciliation within NetSuite and Zuora.
Investigate and resolve billing discrepancies and customer inquiries in a timely and professional manner.
Collaborate with CX, legal and bookkeeping teams to ensure billing accuracy and compliance.
Conduct month-end and year-end close activities related to billing and revenue recognition.
Serve as a key user and administrator for our billing and financial systems, primarily NetSuite and Zuora.
Maintain data integrity and accuracy across all relevant systems, with a focus on managing and validating large datasets.
Identify and implement system enhancements and automations to improve efficiency and reduce manual effort for high-volume transactions.
Develop and maintain documentation for billing processes and system procedures.
Collaborate with R&D, IT and other departments on system upgrades, integrations, and new system implementations.
Demonstrate strong systems awareness, understanding the interconnectedness of various platforms and data flows.
Conduct comprehensive data analysis of billing trends, revenue metrics, and customer accounts, specifically with the ability to handle and interpret big volume of data.
Generate regular and ad-hoc reports to support financial forecasting, operational insights, and strategic decision-making.
Identify opportunities for process improvement and cost reduction through data-driven insights.
Present findings and recommendations to stakeholders in a clear and concise manner.
Actively research and explore emerging AI tools and technologies that could enhance billing efficiency, fraud detection, revenue assurance, or data analysis capabilities, particularly for large-scale data operations.
Propose and, where appropriate, pilot new AI-driven solutions to optimize existing processes.