תיאור המשרה
Provide care to our users through calls, chats and email Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses Help them solve problems while exposing additional ways they can achieve their goals and succeed online Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction Develop and maintain positive customer relations and satisfaction Influence the way we support our users and improve it to make sure our users’ experience is the best possible Work with all other departments and product teams, and liaise with them about our users’ needs
דרישות התפקיד
Native level in German/ French/Italian/ Portuguese/Spanish At least 1-year of customer service experience (in any industry)
Located and eligible to work full-time in Israel You hold yourself to high-performance standards and work to improve constantly You are someone highly professional who loves helping others succeed, enjoys building personal relationships, and is curious to know what really drives users and their needs
Communication skills enable you to solve problems thoughtfully and effectively Fast learner and adaptable Tech-savvy and eager to explore new technologies
Costumer Care expert Languages
הגשת מועמדות מותנית באישור נציג משאבי אנוש. אם טרם קבעת ראיון, עשה זאת דרך האזור האישי
היקף משרה
משמרות
מודל עבודה
היברידי
תחום
פרסום שיווק ויחסי ציבור
תת-תחום
אחר